WHEN / WHERE:

The service started in 1890 in Mumbai, one of the most densely populated cities in the world.

WHO:
R.D. Medge is the president of the association

HOW:
The delivery men use the local train, carts, and they share their bicycles.
They don't use technology. They use a simple code (colours and numbers) to transport the food to the correct destination. They are illiterate. They just write a number on the bag.

HOW MANY:
There are 5000 members, 200 000 users, and only 1 mistake / 1 error in a million.