Tuesday, January 23^rd

A very efficient service

The service is old. They started in 1890.

It is an important service because there are 5 000 (five thousand) members and 200 000 (two hundred thousand) customers and in Mumbai there are 20 million people.

They don't have technology and they are illiterate. They just use the train, bicycles, and hand-drawn carts.

They only have 1 problem in 1 million customers. Every dabbawalla is responsible for 40 clients.

It is very difficult. If they had a GPS, maybe it could be better.

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Homework:

- savoir présenter le service et le pourquoi de son efficacité (à partir de notes uniquement).